Privacy Policy
How we handle your personal information
Last updated: June 16, 2026
Introduction
This Privacy Policy explains how meta-marten collects, uses, and protects personal information provided through this website. We are committed to ensuring that your privacy is protected in accordance with applicable data protection legislation in the United Kingdom.
Information We Collect
When you submit a service request through our website, we collect the following information:
- Your name
- Email address
- Selected service type
- Any additional details you provide in the message field
How We Use Your Information
The personal information we collect is used exclusively for the following purposes:
- Processing your service request
- Contacting you regarding your enquiry
- Providing quotations and scheduling maintenance services
- Maintaining records of service requests for business administration
We do not use your personal information for marketing purposes without your explicit consent. We do not share your information with third parties except where necessary to fulfil service delivery or where required by law.
Data Storage and Security
Your personal information is stored securely and is accessible only to authorised personnel who require access to process your service request. We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Service request records are typically retained for seven years in accordance with business record-keeping practices.
Your Rights
Under UK data protection law, you have the following rights:
- The right to access your personal data
- The right to request correction of inaccurate personal data
- The right to request deletion of your personal data
- The right to object to processing of your personal data
- The right to request restriction of processing your personal data
- The right to data portability
To exercise any of these rights, please contact us at [email protected]
Cookies
This website uses cookies to enhance user experience and remember your cookie consent preferences. For detailed information about our use of cookies, please see our Cookies Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Information
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected]